Terms of Service

Last updated: September 8, 2025

Overview

This website is operated by Mazen Online. Throughout the site, the terms “we,” “us,” and “our” refer to Mazen Online. We offer this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced here or available by hyperlink (e.g., our Privacy Policy and Refund & Returns Policy). These Terms apply to all users, including browsers, vendors, customers, merchants, and contributors of content.

If you do not agree to all the terms and conditions, you may not access the website or use any Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store are also subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of or access to the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and Services to you.

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1) Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including copyright laws).
You must not transmit any worms, viruses, or code of a destructive nature.
A breach of any Term will result in immediate termination of your access to the Service.

2) General Conditions

We reserve the right to refuse Service to anyone, for any reason, at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit-card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
Headings are for convenience only and do not limit these Terms.

3) Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current. Material is provided for general information only and should not be relied upon as the sole basis for decisions. Any reliance on the material is at your own risk.
This site may contain historical information which is not current and is provided for reference only. We may modify site contents at any time but have no obligation to update information. You agree it is your responsibility to monitor changes.

4) Modifications to the Service & Prices

Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part/content) at any time without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance.

5) Products & Services

Some products or Services may be available exclusively online and may have limited quantities. Returns/exchanges follow our Refund & Returns Policy:
/policies/refund-policy (please ensure this link points to your live policy).
We attempt to display product colors/images as accurately as possible; we cannot guarantee your monitor’s display is accurate.
We reserve the right to limit sales of products/Services to any person, region, or jurisdiction, and to limit quantities. All descriptions/pricing are subject to change at any time without notice. We may discontinue any product at any time. Any offer is void where prohibited.
We do not warrant that product/Service quality will meet your expectations or that errors in the Service will be corrected.

6) Accuracy of Billing & Account Information

We may refuse any order and, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order (including orders using the same account, credit card, and/or billing/shipping address). If we change or cancel an order, we may attempt to notify you using the email, billing address, or phone number provided at checkout. We may also limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information, and to promptly update details (including email and payment card expiry dates) so we can complete transactions and contact you as needed.
For more details, see our Refund & Returns Policy at /policies/refund-policy.

7) Optional Tools

We may provide access to third-party tools “as is” and “as available” without any warranties, representations, or conditions and without endorsement. We have no liability arising from or relating to your use of such tools. Your use is entirely at your own risk and you should ensure you approve the terms of the relevant third-party provider(s).
We may also offer new Services/features in the future (including new tools and resources). Such new features/Services will be subject to these Terms.

8) Third-Party Links

Certain content, products, and Services available via our Service may include materials from third parties. Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating content or accuracy and we do not warrant and will not be liable for any third-party materials, websites, or Services.
Please review third-party policies and practices carefully. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

9) User Comments, Feedback & Other Submissions

If you send submissions (e.g., ideas, proposals, plans, or other materials, “comments”), whether at our request or unsolicited, you agree that we may edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you forward to us, without restriction and without obligation to: (1) maintain them in confidence; (2) pay compensation; or (3) respond.
We may, but have no obligation to, monitor, edit, or remove content at our sole discretion.
You agree your comments will not violate any third-party rights and will not contain unlawful, abusive, obscene, or malware content. You may not use a false email address or mislead us/third parties. You are solely responsible for your comments and their accuracy.

10) Personal Information

Your submission of personal information through the store is governed by our Privacy Policy at /policies/privacy-policy.

11) Errors, Inaccuracies & Omissions

Occasionally there may be information on our site or Service that contains typographical errors, inaccuracies, or omissions (including product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability). We reserve the right to correct, change, or update information—or cancel orders—if any information is inaccurate, at any time without prior notice (including after you submit your order).
We undertake no obligation to update or clarify information in the Service or on any related website except as required by law. Any specified update/refresh date should not be taken to indicate that all information has been modified or updated.

12) Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any regulations, rules, laws, or local ordinances; (d) to infringe upon our or others’ intellectual-property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track others’ personal information; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent security features of the Service or related websites. We may terminate your use of the Service for violating any prohibited use.

13) Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free, or that results will be accurate or reliable. We may remove the Service for indefinite periods or cancel it at any time, without notice.
You expressly agree that your use of the Service is at your sole risk. The Service and all products and Services delivered to you are (except as expressly stated by us) provided “as is” and “as available” without any warranties or conditions of any kind, either express or implied, including implied warranties/conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Mazen Online, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers, or licensors be liable for any injury, loss, claim, or any direct/indirect/incidental/punitive/special/consequential damages of any kind (including lost profits, revenue, savings, data, replacement costs), whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

14) Indemnification

You agree to indemnify, defend, and hold harmless Mazen Online and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns, and employees from any claim or demand (including reasonable attorneys’ fees) made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or third-party rights.

15) Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed. Such determination shall not affect the validity and enforceability of any remaining provisions.

16) Termination

Obligations and liabilities incurred prior to termination survive termination of this agreement. These Terms are effective unless and until terminated by either you or us. You may terminate at any time by notifying us that you no longer wish to use our Services, or when you cease using the site. If in our sole judgment you fail to comply with any Term, we may terminate this agreement at any time without notice, and you will remain liable for amounts due up to and including the date of termination; we may also deny you access to our Services.

17) Entire Agreement

Our failure to exercise or enforce any right or provision shall not constitute a waiver. These Terms and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us, governing your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals (oral or written). Any ambiguities in interpretation shall not be construed against the drafting party.

18) Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Lebanon, without regard to conflict-of-law principles.

19) Changes to Terms of Service

You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

20) Contact Information

Questions about the Terms of Service should be sent to: info@mazenonline.com
Mazen Group S.A.L.
Corniche Al Mazraa, Al Sanawbra Building, 4th floor, Beirut, Lebanon
Phone/WhatsApp: +961 71 910 075